RESIDENT AND FAMILY ADVOCACY

Our Mission Statement

We are a Home dedicated to meeting the needs of the residents entrusted to our care with dignity and respect.  We view this as a privilege and strive to provide an atmosphere that relfects independence, community and teamwork.

Vision

To provide the highest possible level of care in partnership with residents, staff, families, volunteers and the community to be  A Place You Can Call Home.

Value

The Mission and Vision of Valleyview Home will be guided by our core values and a commitment to our Not For Profit delivery model.

• A commitment to fostering a healthy and safe environment for residents, family, staff and volunteers and the community it services.
• Family and friends through social interaction and emotional support enrich the lives of residents.
• Supportive of the diverse spiritual, beliefs and values of residents.
• The leadership and expertise of staff creates a culture of service excellence.
• Community partners enrich and enhance the lives of residents through the services they provide.
• Continuous Quality Improvement program ensures best practices.

Resident Advocacy

Resident input into care and programs is sought through a variety of forums. One forum is the monthly Resident Council Meeting. There is an elected president of the Council and a liaison staff person that directs the meeting. At the meeting various topics are discussed including Activities, Food and upcoming events. If a resident is not able to express themselves, families are welcome to come with the resident to express the resident's opinion.

Family Advocacy

Family input into care and programs is also sought through a variety of forums, personal discussion, care conferences and Family and Friends Council.

Family Council is a new initiative directed from the Ministry of Health and Long Term Care. The Valleyview Family and Friends Council is an organized venue for families working together to provide support, share experiences and seek solutions to common problems. Family and Friends Council is family-led with our Volunteer Coordinator acting as a staff liaison, and meetings are held the third Wednesday of the month.